Please read these terms carefully before using Lala Ji's platform and services.
Last updated: January 2025
By accessing or using Lala Ji's platform, mobile application, or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
Lala Ji is a technology platform that connects users ("Customers") with local vendors ("Vendors") for the delivery of products including groceries, food, pharmacy items, electronics, gifts, garments, and other items available at local stores. Our Service facilitates:
3.1 Registration: To use certain features of the Service, you must register and create an account. You must provide accurate, current, and complete information during registration.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Eligibility: You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
5.1 Order Placement: When you place an order through the Service, you make an offer to purchase products from the Vendor. The Vendor has the right to accept or reject your order.
5.2 Pricing: Prices displayed on the platform are as specified by the Vendors. We strive to provide accurate pricing information, but errors may occur.
5.3 Payment: Payment is processed securely through our payment partners. You agree to provide valid payment information.
5.4 Refunds: Refund policies are set by individual Vendors and subject to our refund policy. Contact customer support for refund requests.
6.1 Delivery Time: We aim to deliver orders within 8-15 minutes, but actual delivery times may vary based on location, traffic, and other factors.
6.2 Delivery Address: You must provide a complete and accurate delivery address. We are not responsible for failed deliveries due to incorrect addresses.
6.3 Delivery Partner: Delivery services are provided by independent delivery partners. We facilitate the connection but are not the delivery service provider.
6.4 Unavailable Services: Service availability and delivery times are estimates only. We do not guarantee uninterrupted or error-free service.
7.1 Vendor Partners: Vendors are independent businesses. Lala Ji is not responsible for the quality, safety, or legality of products sold by Vendors.
7.2 Delivery Partners: Delivery services are provided by independent delivery partners. We act as a platform facilitator and are not liable for delivery partner actions.
7.3 Commission: For Vendor Partners, the first 6 months may be commission-free as per applicable promotional terms. Standard commission rates apply thereafter.
The Service and its original content, features, and functionality are owned by Lala Ji and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our written permission.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LALA JI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.
You agree to indemnify, defend, and hold harmless Lala Ji, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, obligations, costs, or demands arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Service after changes become effective constitutes acceptance of those changes.
If you have any questions about these Terms, please contact us:
Haritash and Vasistha OPC Private Limited
Email: legal@lalaji.com
Address: Uttar Pradesh, India 251314