Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: January 2025

Introduction

At Lala Ji ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using Lala Ji, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect information that you provide directly to us, including:

  • Name, email address, phone number, and postal address
  • Payment information (credit/debit card details, billing address)
  • Delivery location and preferences
  • Account credentials and profile information

Usage Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and interactions with our platform
  • Location data (when permitted by you)
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes:

  • To provide, maintain, and improve our services
  • To process your orders and facilitate delivery
  • To communicate with you about your orders, account, and our services
  • To send you promotional offers and marketing materials (with your consent)
  • To detect, prevent, and address technical issues and fraud
  • To comply with legal obligations
  • To personalize your experience and recommend products
  • To facilitate communication between customers, vendors, and delivery partners

Data Sharing and Disclosure

We may share your information in the following circumstances:

Vendors and Delivery Partners

We share necessary information with vendors (for order fulfillment) and delivery partners (for delivery purposes).

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering orders.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-out: Opt-out of marketing communications and certain data processing
  • Data Portability: Request a copy of your data in a structured format
  • Withdraw Consent: Withdraw your consent for data processing where applicable

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are small files stored on your device that help us improve your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Haritash and Vasistha OPC Private Limited

Email: privacy@lalaji.com

Address: Uttar Pradesh, India 251314